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Self-Ship Returns
Applies to: Returns from delivery pin codes where reverse pickup is unavailable.
This policy applies only to customers whose approved return requests require the Self-Ship process because reverse pickup is unavailable at their delivery location. All other returns will be governed by the standard Return Policy.
1. When Self-Ship Applies
Some pin codes are serviceable for forward delivery but are not serviceable for reverse pickup by our logistics partners.
If your delivery pin code falls under this category, you will see a Self-Ship option instead of Schedule a Pickup while raising your return request.
In these locations, Self-Ship is the only available return method. Reverse pickup cannot be arranged upon request.
2. Raise a Return Request First
You must raise a return request through your TechnoSport account My Orders before shipping any product back.
If the Self-Ship option is displayed, you will be provided with the return address and instructions to ship the product to our Returns Desk.
Please ensure the product is securely packed with all original tags, labels, and packaging intact. We recommend using a reliable courier service with shipment tracking.
During the Self-Ship return process, you will be required to provide your bank account details to enable reimbursement of eligible self-shipping charges in accordance with our Self-Shipping Policy.
Please retain the courier receipt and tracking details until your return and courier charge reimbursement have been successfully processed.
3. How to Self-Ship
3.1 Pack the Product Securely
The product must be:
Unused
Unwashed
Undamaged
Returned with all original tags, labels, accessories, and packaging intact
3.2 Include Return Details
Write your Order Number on a sheet of paper and place it inside the package.
Packages received without these details may not be identifiable and may delay processing.
3.3 Ship Within 3 Days
The return must be self-shipped within 3 calendar days from the date of raising the return request..
Products dispatched after this period may be rejected and returned to the customer at the customer's expense.
3.4 Choose a Reliable Courier
Please use a reliable courier service that provides shipment tracking.
We recommend India Post Speed Post, DTDC, or any equivalent surface courier service.
To avoid unnecessary shipping costs, we recommend using standard surface courier services. Courier reimbursement will be processed only in accordance with Clause 5 of this policy.
3.5 Ship to the Correct Address
Ship the package only to the Returns Address shared with you during return process.
3.6 Share Shipment Details
Email the courier receipt along with the courier tracking number (AWB) mentioning your Return ID to: contact@technosport.in
4. Product Refund
For Self-Ship returns, refunds are initiated only after:
The returned product reaches our warehouse/store, and
The product successfully passes the quality inspection.
Please note:
Doorstep or instant refunds are not available for Self-Ship returns.
If the returned product fails the quality inspection, no refund will be processed.
Refunds are initiated within 48 business hours after a successful quality inspection.
After initiation, the refund may take 3–5 business days to reflect in your account, depending on your bank.
Refunds will be credited to the original payment method or, in the case of eligible Cash on Delivery (COD) orders, to the bank account provided during the return request.
5. Courier Charge Reimbursement
Standard Customer-Initiated Returns
(Examples: size issue, fit issue, change of mind, or any other eligible customer-initiated return.) Self-shipping charges will be reimbursed based on the amount mentioned on your courier receipt, subject to a maximum reimbursement of ₹200.
Please note:
Reimbursement will be credited to the original payment method or the payment destination selected while creating the return request.
Courier charges will be reimbursed only if the returned product passes the quality inspection and qualifies under our Return Policy.
Returns rejected during quality inspection are not eligible for courier reimbursement.
Courier reimbursement is processed per shipment, not per item. If multiple items are returned together in one shipment, only one courier reimbursement will be applicable.
Courier reimbursement will be processed within 5–7 business days after the returned product successfully clears quality inspection.
6. Courier Receipt Requirements
To process courier reimbursement, the uploaded courier receipt must clearly display:
Courier service name
AWB / Tracking Number
Date of shipment
Package weight
Sender's address
Destination (Returns Desk) address
Courier charges paid
The receipt must be an original, unaltered image or scan.
Receipts that appear edited, overwritten, handwritten without courier attestation, or do not correspond with the shipment received may be rejected.
Customers are advised to retain the original courier receipt until the courier reimbursement has been successfully credited.
TechnoSport reserves the right to decline reimbursement where the courier charges claimed are not reasonable for the shipment's weight, origin, destination, or service type.
7. Risk and Liability During Transit
Until the returned shipment is received and recorded at our warehouse, it remains the customer's responsibility.
We strongly recommend using a courier service that provides end-to-end shipment tracking and retaining proof of dispatch.
TechnoSport is not responsible for:
Products lost, delayed, or damaged during transit.
Products sent to us in error.
Items received that are different from those approved under the return request.
Shipments that cannot be verified due to the absence of a valid AWB number or proof of delivery.
In such cases, no refund or courier reimbursement will be processed.
8. Fair Use
To protect all customers from misuse of this policy, TechnoSport reserves the right, after internal review, to restrict, suspend, or decline Self-Ship reimbursements or returns where misuse is identified.
Examples include, but are not limited to:
9. Non-Returnable Products
Self-Ship does not create an exception to the standard Return Policy.
Products classified as non-returnable under the Return Policy, including underwear and innerwear tights, cannot be returned through the Self-Ship process.
Need Help?
If you have any questions regarding Self-Ship returns, please contact our Customer Support team.
Email: contact@technosport.in
Phone: 044-40114388 / 044-40114353
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM (excluding public holidays).
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